Been reading a few threads that either devolve into personal agendas\ campaigns of hate because individuals dont get their way despite being offered numerous options to amend the problem by Alienware to those that believe warranties are over-priced.
Like most Alienware forum users, I'm tired of all this.
Yesterday, a relative of mine contacted Alienware to report a faulty backlit keyboard. Within 5 - 10 minutes a technician was arranged to come round and correct the issue.
No questions, no hassle.
This has been the norm for me now for several years and is why, after all my machines, I recommend them as the company for gaming machines.
To see this service being passed on as I have experienced it only further reinforces my faith. It completely erased any last shred of doubt in my mind as to being fluke service and being one of the "lucky" ones.
I understand that problems can occur and that help can be sought on forums such as these but recently the amount of negativity on this forum concerning Alienware has escalated with 9\ 10 of those just coming down to those customers being difficult people to deal with in general.
With this, a false impression can be given to new forum users whom may be in the crucial stages of deciding on what brand to buy, and as such may be put off by such titled threads.
So heres one that will be positive and I look forward to reading about other such experiences...
Like most Alienware forum users, I'm tired of all this.
Yesterday, a relative of mine contacted Alienware to report a faulty backlit keyboard. Within 5 - 10 minutes a technician was arranged to come round and correct the issue.
No questions, no hassle.
This has been the norm for me now for several years and is why, after all my machines, I recommend them as the company for gaming machines.
To see this service being passed on as I have experienced it only further reinforces my faith. It completely erased any last shred of doubt in my mind as to being fluke service and being one of the "lucky" ones.
I understand that problems can occur and that help can be sought on forums such as these but recently the amount of negativity on this forum concerning Alienware has escalated with 9\ 10 of those just coming down to those customers being difficult people to deal with in general.
With this, a false impression can be given to new forum users whom may be in the crucial stages of deciding on what brand to buy, and as such may be put off by such titled threads.
So heres one that will be positive and I look forward to reading about other such experiences...