Sorry if this isn't the right section. So I ordered an alienware 18 back on the 16th and just today I was itchin to get the laptop with a better CPU. So what happens is I contact dell chat and tell the lady (Catherine was her name) that I want to change my order. So I know that she has to cancel the order and then re order with my changes. So she asks for confirmation to cancel the order and asks me to check my email for the cancel confirmation which i got, huzzah! That's all fine and dandy and expected the price of the upgraded computer to be remotely close to the price my original sales representative gave me, $3384 including tax. But no, the lowest this new lady would go was $3530! Heck no I said (in my mind) and she said she would let me decide and call me later. Well I disconnected my home's phones to avoid her, I ain't going to pay $200 more on something I could have gotten cheaper just a few days ago.
So my question is, is my order actually canceled? Will I get my money back? My original order number is no longer valid but when I search my orders under my customer ID I see an order that has the status "Changed" however I cannot manually search that order up. Also it doesn't have the page of the process of the order with the pre-production, in production, etc stages. I mean I have the cancel confirmation email. I'm afraid of calling dell again in thoughts that they will inspect and then sneakily put the item back into production. When I canceled my order it was in production. And lol it's funny how if I ask normally to cancel my order all the reps say it can't be done yet the rep from today does it in mere minutes no questions asked basically.
So my question is, is my order actually canceled? Will I get my money back? My original order number is no longer valid but when I search my orders under my customer ID I see an order that has the status "Changed" however I cannot manually search that order up. Also it doesn't have the page of the process of the order with the pre-production, in production, etc stages. I mean I have the cancel confirmation email. I'm afraid of calling dell again in thoughts that they will inspect and then sneakily put the item back into production. When I canceled my order it was in production. And lol it's funny how if I ask normally to cancel my order all the reps say it can't be done yet the rep from today does it in mere minutes no questions asked basically.