I'll save you guys all the boo-hoo's and get to the point.
When my system exchange was processed, I was told verbally over the phone I'd be getting my 3D display back and a 680M.
The system that arrived was a non-3D and a 675m. So naturally I called and explained the situation. My rep was nice enough to provide me with his email and got most of my issues taken care of, except the 680M. He said he had to look into it to make sure this is, in fact, what they promised me. I can totally understand that so I told him who I talked to and what day-ish I had called about it.
Fine and dandy.
Well, my dispatch was cancelled over the weekend (last weekend) because they didn't have the parts in stock. Finally got it reordered and shipped to me. This dispatch had the 3D display, and a few small things. No big deal, right? Wrong, the tech who installed the display did something... every time I move, open, or close the display it makes a loud *click* like you're disassembling something with those plastic clips.
So I called... and now I have to have depot service on a system I've only had a week. So fine, whatever, as long as it comes back in one piece.
Also, I've been emailing my Alienware technician... but after 3 emails, I haven't gotten anything back. If I'm going to send it to the depot, I'd like them to install the 680M there, and get my system back in one piece. This has been a considerable time investment, what do you guys recommend I do? The technician I've been emailed said he'd investigate the 680M deal and get back with me, but still nothing.
Blah. Trying to be patient, but... this is an exchange, which means I was already having issues before I got this refurb system.
Anyway, hope I was clear and short, if you have any questions or can offer any advice, let me know. Thanks!
When my system exchange was processed, I was told verbally over the phone I'd be getting my 3D display back and a 680M.
The system that arrived was a non-3D and a 675m. So naturally I called and explained the situation. My rep was nice enough to provide me with his email and got most of my issues taken care of, except the 680M. He said he had to look into it to make sure this is, in fact, what they promised me. I can totally understand that so I told him who I talked to and what day-ish I had called about it.
Fine and dandy.
Well, my dispatch was cancelled over the weekend (last weekend) because they didn't have the parts in stock. Finally got it reordered and shipped to me. This dispatch had the 3D display, and a few small things. No big deal, right? Wrong, the tech who installed the display did something... every time I move, open, or close the display it makes a loud *click* like you're disassembling something with those plastic clips.
So I called... and now I have to have depot service on a system I've only had a week. So fine, whatever, as long as it comes back in one piece.
Also, I've been emailing my Alienware technician... but after 3 emails, I haven't gotten anything back. If I'm going to send it to the depot, I'd like them to install the 680M there, and get my system back in one piece. This has been a considerable time investment, what do you guys recommend I do? The technician I've been emailed said he'd investigate the 680M deal and get back with me, but still nothing.
Blah. Trying to be patient, but... this is an exchange, which means I was already having issues before I got this refurb system.
Anyway, hope I was clear and short, if you have any questions or can offer any advice, let me know. Thanks!