Someone who has been working on a replacement for me, from corporate at DELL, has been trying to get me the replacement for my m18x-r4 for 78 days now.
I've had a new AW 18 in production since 8th July , and have been promised many many multiple dates to the point the rep does not promise anything anymore.
They keep telling me its parts shortage. Today I had to clarify, for the record, and the rep, simply had to explain to me, that, replacements have less priority in the queue then other orders.
For 2 months she kept on telling me, its first come first serve, that things work in a proper order, and she has reassured me that she has put expeditions on my order to the best of their ability.
now when I say I've been waiting 78 days for this replacement, I forgot to mention I've gone over a year with bad hardware. multiple mother board caught fire, or exploded, or didn't work, or were replacement with dead parts, over and over and over..
promises broken, always given, and always false. They lied to me, they cheated me from the start to this very day, and it continues.
I was promised by my sales rep 6 months no payments, which is what I asked for, when I was originally buying the product. They started charging me that very month. I had two charges before I received the laptop.
it took 7 months before someone at their financial department to answer my messages/mail that I was sending almost every day, to realize there was an issue.
Anyways, this could go on and on..
but, I believe what I'm told today. that if you have someone offer a replacement for something, because it does not work properly, it goes into a queue, which to us, on our end looks normal, but, we're last on the list.
Thinking about how there's a shortage of 780m's . . I guess I'm only getting my machine when they become in abundance. Promises from DELL mean nothing. They'll tell you anything you wish to hear, to get off the phone with you.
They feign politeness and concern for me repeatedly over and over every call for waiting times, as if I've ever acted impatient or complained about waiting on the phone - which I have not, I'm cheerful and well spoken and I could wait two hours for someone on hold and still be calm.
Yet - I get the feeling everything they say is rehearsed. The agent dealing with me from corporate says the same few things over and over as an answer for almost every question I ask her, as if she is a machine and must/has to read from some script. Its really unsettling.
I usually just end the conversations with her, because I feel like I'm being made a mockery of. When she repeats the things she says in answers to me each time, I usually stick her on speaker phone, so me and my Fiancé can share a stare at the inside joke we've had going on for the last month or so about what this woman promises and says.
Complained to over 150 Million people, technically, about Poor Alienware service...
Many computer/technology companies, including some media outlets like BBC, CNN, newyork times, wallstreet journal,Fox. Hopefully one responds and wants the story about how pissed this one person is, at DELL/ALIENWARE for their constant lies and deception and bad service. I've seen enough posts on various forums all over to know, many others are in the same boat and just as pissed.
Enough is enough. Games/PC Enthusiasts are amongst the largest group of people in the world . . . anyways, I hate Drama, but stuff has got to be said
I've had a new AW 18 in production since 8th July , and have been promised many many multiple dates to the point the rep does not promise anything anymore.
They keep telling me its parts shortage. Today I had to clarify, for the record, and the rep, simply had to explain to me, that, replacements have less priority in the queue then other orders.
For 2 months she kept on telling me, its first come first serve, that things work in a proper order, and she has reassured me that she has put expeditions on my order to the best of their ability.
now when I say I've been waiting 78 days for this replacement, I forgot to mention I've gone over a year with bad hardware. multiple mother board caught fire, or exploded, or didn't work, or were replacement with dead parts, over and over and over..
promises broken, always given, and always false. They lied to me, they cheated me from the start to this very day, and it continues.
I was promised by my sales rep 6 months no payments, which is what I asked for, when I was originally buying the product. They started charging me that very month. I had two charges before I received the laptop.
it took 7 months before someone at their financial department to answer my messages/mail that I was sending almost every day, to realize there was an issue.
Anyways, this could go on and on..
but, I believe what I'm told today. that if you have someone offer a replacement for something, because it does not work properly, it goes into a queue, which to us, on our end looks normal, but, we're last on the list.
Thinking about how there's a shortage of 780m's . . I guess I'm only getting my machine when they become in abundance. Promises from DELL mean nothing. They'll tell you anything you wish to hear, to get off the phone with you.
They feign politeness and concern for me repeatedly over and over every call for waiting times, as if I've ever acted impatient or complained about waiting on the phone - which I have not, I'm cheerful and well spoken and I could wait two hours for someone on hold and still be calm.
Yet - I get the feeling everything they say is rehearsed. The agent dealing with me from corporate says the same few things over and over as an answer for almost every question I ask her, as if she is a machine and must/has to read from some script. Its really unsettling.
I usually just end the conversations with her, because I feel like I'm being made a mockery of. When she repeats the things she says in answers to me each time, I usually stick her on speaker phone, so me and my Fiancé can share a stare at the inside joke we've had going on for the last month or so about what this woman promises and says.
Complained to over 150 Million people, technically, about Poor Alienware service...
Many computer/technology companies, including some media outlets like BBC, CNN, newyork times, wallstreet journal,Fox. Hopefully one responds and wants the story about how pissed this one person is, at DELL/ALIENWARE for their constant lies and deception and bad service. I've seen enough posts on various forums all over to know, many others are in the same boat and just as pissed.
Enough is enough. Games/PC Enthusiasts are amongst the largest group of people in the world . . . anyways, I hate Drama, but stuff has got to be said