All,
I have been having problems getting help for my M14x. Anyone know a good contact at Dell who can fix their Customer Service issues? I am at my wits end dealing with the techs, and their lack of solutions. Bit of back story below.
I have had my display replaced for various reasons multiple times. Three times in the last month is of particular concern. I keep receiving defective or sub-standard replacement display assemblies. After the last one, the rep put in for a system replacement to try and make it better. Well, I got the replacement, which was a downgrade/upgrade (the GPU is hands down, an upgrade, but the RAM and HDD don't count... cause I have better in my R1 right now). It was a refurb R2, with a lower res screen (we wont even talk about the DEAD pixel near the center of the screen... or the fact that when it is at the Alienware splash screen it stares at you like an evil red eye... good quality control on the refurbished machines Dell...), a WiFi card that doesn't support 5ghz, and to add insult to injury, the processor does not support the same extensions as my old machine (hello Intel VT-d... relevance is debatable, I do play with VMs).
I am pretty livid about this whole thing now... I have called more days than not in the last 3 weeks, and all I get is jerked around. Things I have been told so far via phone:
"Sir, I am going to have to hang up the phone now and call you back later because you are upset..." <- Epic Dell... epic, Really? You don't calm an angry customer down by saying "Go screw yourself..." Well, this was said by a supervisor on the 1st of September, 2013... yeah I am mad.... its been a month and it is still not resolved.... who wouldn't be mad?
"You will be getting a computer that is as good as, or better than your current one." Didn't happen Dell, Epic fail...
"We will order replacement parts and installation to upgrade the replacement computer to meet standards, don't send us back the replacement." - Ordered a screen (don't know if it is even the 1600x900 screen), and a wifi card that makes me lose bluetooth... (from intel 2230 to intel 6300, processor and bluetooth concerns were not addressed, even have emails on those...which include reasonable recommendations to resolve the issues.)
So, anyone got a contact that can un-screw this situation? Or maybe one of the Alienware reps here will fix it... either way, I'm about 2 more calls from saying screw Dell... this is ridiculous... At this point I am sitting on both computers, and afraid to ship back either, cause I will just get shafted in the end... Maybe I should just ebay both machines, and say screw it...
I have been having problems getting help for my M14x. Anyone know a good contact at Dell who can fix their Customer Service issues? I am at my wits end dealing with the techs, and their lack of solutions. Bit of back story below.
I have had my display replaced for various reasons multiple times. Three times in the last month is of particular concern. I keep receiving defective or sub-standard replacement display assemblies. After the last one, the rep put in for a system replacement to try and make it better. Well, I got the replacement, which was a downgrade/upgrade (the GPU is hands down, an upgrade, but the RAM and HDD don't count... cause I have better in my R1 right now). It was a refurb R2, with a lower res screen (we wont even talk about the DEAD pixel near the center of the screen... or the fact that when it is at the Alienware splash screen it stares at you like an evil red eye... good quality control on the refurbished machines Dell...), a WiFi card that doesn't support 5ghz, and to add insult to injury, the processor does not support the same extensions as my old machine (hello Intel VT-d... relevance is debatable, I do play with VMs).
I am pretty livid about this whole thing now... I have called more days than not in the last 3 weeks, and all I get is jerked around. Things I have been told so far via phone:
"Sir, I am going to have to hang up the phone now and call you back later because you are upset..." <- Epic Dell... epic, Really? You don't calm an angry customer down by saying "Go screw yourself..." Well, this was said by a supervisor on the 1st of September, 2013... yeah I am mad.... its been a month and it is still not resolved.... who wouldn't be mad?
"You will be getting a computer that is as good as, or better than your current one." Didn't happen Dell, Epic fail...
"We will order replacement parts and installation to upgrade the replacement computer to meet standards, don't send us back the replacement." - Ordered a screen (don't know if it is even the 1600x900 screen), and a wifi card that makes me lose bluetooth... (from intel 2230 to intel 6300, processor and bluetooth concerns were not addressed, even have emails on those...which include reasonable recommendations to resolve the issues.)
So, anyone got a contact that can un-screw this situation? Or maybe one of the Alienware reps here will fix it... either way, I'm about 2 more calls from saying screw Dell... this is ridiculous... At this point I am sitting on both computers, and afraid to ship back either, cause I will just get shafted in the end... Maybe I should just ebay both machines, and say screw it...