Hello, I am an owner of a (broken) Alienware M11X R2
I really don't know what is broken really, it cannot boot into the OS after many different combination solutions. I contacted Alienware for them to try and fix it for me but they cannot either. In the end, they arranged me for a full system exchange. They will be giving me (Or what they are saying) "The newest generation M14x because of this issue. I also had many hardware issues in the past with my M11x and I extended my warranty for 2 extra years because of the anticipation of such issues. They only asked me to extend my warranty by 1 extra year because they need it to cover my new system. The total cost was around $200CDN. I have already paid them and they have already processed it. Right now they are just contacting the managers about replacing my system and the possible specs.
Pretty much I am just here to ask about your experience with system exchanges with Alienware/Dell. From some places, I hear that they can possibly gyp you and give you something greatly inferior but at the same time I hear people saying they received a much more superior product. Was it wise for me to exchange my M11x for a M14x? Please tell me your input and experiences. Thank you.
I really don't know what is broken really, it cannot boot into the OS after many different combination solutions. I contacted Alienware for them to try and fix it for me but they cannot either. In the end, they arranged me for a full system exchange. They will be giving me (Or what they are saying) "The newest generation M14x because of this issue. I also had many hardware issues in the past with my M11x and I extended my warranty for 2 extra years because of the anticipation of such issues. They only asked me to extend my warranty by 1 extra year because they need it to cover my new system. The total cost was around $200CDN. I have already paid them and they have already processed it. Right now they are just contacting the managers about replacing my system and the possible specs.
Pretty much I am just here to ask about your experience with system exchanges with Alienware/Dell. From some places, I hear that they can possibly gyp you and give you something greatly inferior but at the same time I hear people saying they received a much more superior product. Was it wise for me to exchange my M11x for a M14x? Please tell me your input and experiences. Thank you.