After reading the entire thread by Stevie, I'm wondering if in replacement systems where the original purchase was substantially discounted (I.e. Military purchase), the replacement configuration offered more closely matches the discounted value instead of the machine being replaced.
This could explain the reason for the low end replacement config he was offered as well as the reason for declining the refund. Who would want the refund when you couldn't turn around and buy a similarly configured system for the refunded amount?
Of course he was prefer to decline the refund... I would too...
This could explain the reason for the low end replacement config he was offered as well as the reason for declining the refund. Who would want the refund when you couldn't turn around and buy a similarly configured system for the refunded amount?
Of course he was prefer to decline the refund... I would too...