So I was really excited about getting my new 18 it is supposed to arrive on the 27th and I was really looking forwarding to playing with it over the weekend unfortunately it looks like I will have to return it without even unboxing it.
To make a long story short while I was at work today my wife received a call from dell the rep that called, called to offer to extend that warranty on the system adding another two years of warranty coverage for $310 my wife told them she would have to consult with me the rep said that was fine and to just have me call back to dell if I was interested.
My wife called me on my lunch break and I was very to happy to hear about the offer so I called dell back .. well the rep I got on the line quoted me a way higher price than what I had been offered and said that the offer the previous rep had made would only apply before the system had shipped (system had already shipped way before the first rep called) and that the only way to get the offer would be to return the system and repurchase it
I guess thats what I will do since its such a good price (better than whats advertised on the website (warranty is for repair service and accidental damage) but it seems really crazy and actually kid of costly to dell for me to have to return the whole computer just to get a price on an extended warranty that dell called to offer me!
Now I could see if this was after the 30 day return window but my laptop isnt even here yet
Seems really ridiculous to have to return it the same day it arrives just because I cant get a consistent price
Anyways not sure any of the Alienware reps here can help but well if not at least I got to vent :(
To make a long story short while I was at work today my wife received a call from dell the rep that called, called to offer to extend that warranty on the system adding another two years of warranty coverage for $310 my wife told them she would have to consult with me the rep said that was fine and to just have me call back to dell if I was interested.
My wife called me on my lunch break and I was very to happy to hear about the offer so I called dell back .. well the rep I got on the line quoted me a way higher price than what I had been offered and said that the offer the previous rep had made would only apply before the system had shipped (system had already shipped way before the first rep called) and that the only way to get the offer would be to return the system and repurchase it
I guess thats what I will do since its such a good price (better than whats advertised on the website (warranty is for repair service and accidental damage) but it seems really crazy and actually kid of costly to dell for me to have to return the whole computer just to get a price on an extended warranty that dell called to offer me!
Now I could see if this was after the 30 day return window but my laptop isnt even here yet
Seems really ridiculous to have to return it the same day it arrives just because I cant get a consistent price
Anyways not sure any of the Alienware reps here can help but well if not at least I got to vent :(