Dell customer support rant

So I decide to call Dell customer support and as always I talk to somebody with limited English proficiency. I just wish Dell would stop outsourcing customer support to India. That's not the main problem my problem is when I purchased my laptop I was promised a $75 gift card in 10-20 days which I never received. Then I ordered a 24 inch monitor and I was supposed $50 gift card. You see I'm the sort of person that if I say I'm going to do something I will do it. The sales person told me when I purchased my laptop that I would get the $75 gift card. Then after almost 2 months I call customer support and ask where is my gift card they said they have no record of it and that I was supposed to set up some sort of preferred account in order to qualify and nobody told me that I would have to do this .
After this experience I will never buy another Dell product again because I do not like to be lied to.

I bought the following.


Alienware 17 $1750


Dell UltraSharp 24 Monitor - U2414H $324