Long story short.. I wanted to share my accolades for forum member ssj92 who spent over an hour on skype with me and doing screen shares getting what Dell/AW support screwed up fixed..
Back when I first got the AW 17, I had a major problem with the power supply not being recognized and the computer not allowing the NV770's to work as a result.
I called AW/DELL and we went thru and re-flashed the BIOS then setup windows and all the drivers from scratch to get this sorted out.... which is fine EXCEPT they forgot to setup my 60GB Cache with smart cache technology that I paid good money for. I didn't notice the oversight until I went to tweak the setting on the 17 to "maximum" since I noticed it was running quite slow...
Come to find out, the entire cache drive was not setup... the BIOS setting had to be in RAID and it was not... and simply changing it was causing a blue screen and problems with windows..
I called DELL/AW support this morning and spoke to a young lady who did a screen share and came to the conclusion that the only thing to do was to re-install windows all over again... that there was, and I quote "NO OTHER WAY" to do this. I would then have to spend the better part of a day downloading all the STEAM games that occupy 200GB plus on my computer, and re-do all my settings .. sigh..
Long story short, member ssj92 went thru and got it working thru a safe mode re-install of the drivers and then it worked fine in what only took 10 min... we did it via a skype call...
thank you ssj92!! thank you notebookreview!
Back when I first got the AW 17, I had a major problem with the power supply not being recognized and the computer not allowing the NV770's to work as a result.
I called AW/DELL and we went thru and re-flashed the BIOS then setup windows and all the drivers from scratch to get this sorted out.... which is fine EXCEPT they forgot to setup my 60GB Cache with smart cache technology that I paid good money for. I didn't notice the oversight until I went to tweak the setting on the 17 to "maximum" since I noticed it was running quite slow...
Come to find out, the entire cache drive was not setup... the BIOS setting had to be in RAID and it was not... and simply changing it was causing a blue screen and problems with windows..
I called DELL/AW support this morning and spoke to a young lady who did a screen share and came to the conclusion that the only thing to do was to re-install windows all over again... that there was, and I quote "NO OTHER WAY" to do this. I would then have to spend the better part of a day downloading all the STEAM games that occupy 200GB plus on my computer, and re-do all my settings .. sigh..
Long story short, member ssj92 went thru and got it working thru a safe mode re-install of the drivers and then it worked fine in what only took 10 min... we did it via a skype call...
thank you ssj92!! thank you notebookreview!