Its not very often someone has something good to say about tech support because it can be quite stressful. Well i got one of the best tech guys ever at alienware last night and i figured idd let the guys who work for alienware know about it.
Name was gabriel segura. Spoke english well. Knowledgeable and fast and relaxed. Could actually talk to the guy and not have him sound like the dell tech support guidebook for tech people. Problem wasnt solved and was determined to be a hardware issue with my gpus but im still happy it was easy to get support for my product. Give this man a promotion overseeing alienware tech support or at least a pat on the back.
Thank you for your help gabriel
If anyone from dell wants my email so you can find him easier send me a message on the forums. I know who you guys are ive been viewing this forum for quite some time.
Name was gabriel segura. Spoke english well. Knowledgeable and fast and relaxed. Could actually talk to the guy and not have him sound like the dell tech support guidebook for tech people. Problem wasnt solved and was determined to be a hardware issue with my gpus but im still happy it was easy to get support for my product. Give this man a promotion overseeing alienware tech support or at least a pat on the back.
Thank you for your help gabriel
If anyone from dell wants my email so you can find him easier send me a message on the forums. I know who you guys are ive been viewing this forum for quite some time.