I have been buying Alienware and Dells for over 10 years now and have seen models with zero issues and models with tons of issues. Sometimes issues get over looked or don't get the sense of urgency until people get together and keep pressing about them. One example of that was back in the M15x days there was throttling that could not have been fixed by software fix and turned out to be an admitted design flaw. So much so that back then they ended up just replacing my system with an M17xR3....
File a complaint about un resolved Alienware 15 issues
File a complaint about un resolved Alienware 15 issues