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The HP Envy is a nightmare to service. Why?

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Hello,
This is my first post here, and m sorry if I'm posting in the wrong section..

I am a long-term HP user, and my current computer is a ProBook 4530s.
Configuration:
2nd generation core i3 2310M @2.1GHz
Intel HD graphics 3000 (no dedicated graphics).
8GB DDR3@1333MHz (4GB x 2, dual channel)
500GB WD Blue HDD.

This computer is 4 years old, and I am purchasing a new computer next week- I won't throw this away, instead keep it as a backup computer- if one computer dies, I will have another...

The HP Envy is a nightmare to service. Why?

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