Guys, I'm normally not one to whine or complain, but I feel I have to let it out somewhere, and where better than here, amongst fellow Dell/Alienware customers. I won't be listing personal details, such as names or email addresses, but I WILL be going into great detail about my case here, so I am hoping that the forum moderators will allow me some scope to discuss this here.
Basically, I am going to try and convey just how PATHETIC and INEPT Dell customer service is for those outside of the United States. I am from Chester, England. Customer support for most things bought from a non-UK manufacturer is pretty good. The exception to this rule, apparently, is Dell.
I initially reached out to one of our AW reps here, for help. Help was forthcoming, but little did I know that this help would only be offered to me if I was a US resident. As it panned out, my being an EMEA customer (Europe, Middle East & Asia) meant that I was excluded from the otherwise excellent support offered by the AW guys on NBR.
Sorry, it's late here now - I'm gonna have to come back to edit this post - I am reserving the next couple of posts for my own use. I plan on putting up a poll, too. It's just that my brain is fried right now, having to deal with incompetent Dell staff....I've had enough for one night.....
Basically, I am going to try and convey just how PATHETIC and INEPT Dell customer service is for those outside of the United States. I am from Chester, England. Customer support for most things bought from a non-UK manufacturer is pretty good. The exception to this rule, apparently, is Dell.
I initially reached out to one of our AW reps here, for help. Help was forthcoming, but little did I know that this help would only be offered to me if I was a US resident. As it panned out, my being an EMEA customer (Europe, Middle East & Asia) meant that I was excluded from the otherwise excellent support offered by the AW guys on NBR.
Sorry, it's late here now - I'm gonna have to come back to edit this post - I am reserving the next couple of posts for my own use. I plan on putting up a poll, too. It's just that my brain is fried right now, having to deal with incompetent Dell staff....I've had enough for one night.....