Just a couple hours ago, I had got of the phone with Dell customer service. I ordered my M17x R4 on 10/19 with an EDD of 11/19 with 7 day shipping. Now, I understand 5-7 days is the standard, but today is the 11th, with Monday being a holiday and not counting Saturdays as a business day, AW has 4 days of shipping until my package is expected to be delivered. Checking the site gave me no insight to why it hasn't shipped. So, being concerned, I decided to call.
The friendly support person I talked to (I told to take as much time as needed to find out what the delay is) did some research and found out that my M17x should be completed shortly due to the factory being short on Hinge Covers.
He then confirmed that the AW's are ASSEMBLED in China (never said where the parts are made) and he said he marked my order for expedited production and shipping in hopes I receive it by the EDD. If I don't, I'm a little upset that I spent $2700 on a computer I had to wait OVER A MONTH to have.
I'm not sure if anyone else ordered a laptop around the same time as I have, but if you've been refreshing dells Order Details page and it hasn't changed in the time you expected it to, I suggest you call a representative. If anything, it might help you get your system sooner then some guy that ordered his a week ago.
Anyone else order anything similar to me around the time I did and already received theirs? Just curious....
Reference Specs: M17x R4 - i7-3630QM - 1080p 3D screen - 500GB HDD - 56GB RAM - 680M - Red case - Custom AlienFX & Nameplate - Killer Wireless
TL;DR - My Alienware was delayed due to a hinge cover shortage and I wasn't informed. Called a rep who SAID they expedited my order. I'll know soon if they did or didn't
:::UPDATE:::
Dell just called to let me know that my order is in the final stages of production. It should be safe to say they have hinge covers now.
The friendly support person I talked to (I told to take as much time as needed to find out what the delay is) did some research and found out that my M17x should be completed shortly due to the factory being short on Hinge Covers.
He then confirmed that the AW's are ASSEMBLED in China (never said where the parts are made) and he said he marked my order for expedited production and shipping in hopes I receive it by the EDD. If I don't, I'm a little upset that I spent $2700 on a computer I had to wait OVER A MONTH to have.
I'm not sure if anyone else ordered a laptop around the same time as I have, but if you've been refreshing dells Order Details page and it hasn't changed in the time you expected it to, I suggest you call a representative. If anything, it might help you get your system sooner then some guy that ordered his a week ago.
Anyone else order anything similar to me around the time I did and already received theirs? Just curious....
Reference Specs: M17x R4 - i7-3630QM - 1080p 3D screen - 500GB HDD - 56GB RAM - 680M - Red case - Custom AlienFX & Nameplate - Killer Wireless
TL;DR - My Alienware was delayed due to a hinge cover shortage and I wasn't informed. Called a rep who SAID they expedited my order. I'll know soon if they did or didn't
:::UPDATE:::
Dell just called to let me know that my order is in the final stages of production. It should be safe to say they have hinge covers now.