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Messed up order, credit cards and cancelation! Help needed!

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I have a problem with my order. Yesterday I was talking to the dell rep as i was planning to buy m17x. he told me that my card is not working because it is international. (What i got in an email from dell) The problem is, when he told me this I decided to cancel order for now. He didnt cancel the order from whatever reason. I am happy that i decided not to place an order (or to cancel it) cuz I found better dal around the same price. He also didnt tell me that this laptop was 900p. What is more, both my cards international and US where charged. The card that wasnt supposed to work was charged with 1650 dollars after I decided not to place an order . Online system shows that my order is processing (i guess it is credit card) and i got email is on hold. I wrote them few emails but no one answerd me so far. What should i do? I want to cancel the order and get my money back as soon as possible since the order is not shipped yet. It is not even confirmed. I dont have to worry about production since it is dell outlet.


Thank you,
Lukasz

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