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Razer Support - Am I being too critical?

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To keep it short I ordered on February 11th and was going to receive the laptop on the 13th. However, I do admit that it was my mistake for not informing myself fully on the costs for customs.

Since I was shocked for an extra $360 cost - and this laptop already being at my financial limit, I decided to return. I spoke with Razer and they started the returning process through Fedex. The package has still not returned to Razer.

My gripe is, why can they not process my refund already? I...

Razer Support - Am I being too critical?

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